1. Information We Collect

We collect data to operate the system, provide features, maintain safety and improve performance.

1.1 Information You Provide

• Name
• Email address
• Phone number
• Account details
• Shared access permissions
• Access Link settings
• Call-to-Open authorised numbers
• AI Assistant preferences (Pro+ only)
• Support requests
• Installer contact details (if approved)

1.2 Device Information

GatEvo devices send essential operational data, such as:

• Device serial number
• Hardware and model version
• Firmware version
• Connection type (Wi-Fi/Ethernet/LTE/BLE)
• I/O configuration
• Device health indicators

1.3 Access & Usage Data

We store event logs for safety, security and diagnostics:

• Gate/garage open/close actions
• Access Link usage
• Call-to-Open logs
• Input triggers (photocells, safety edges, PIRs)
• Output activations
• Automation routines
• Error conditions
• Installer diagnostic actions

Event data ensures greater security and helps installers diagnose issues.

1.4 Technical Data

• IP address
• Browser type (web portal)
• Mobile device type
• Crash logs
• Diagnostic telemetry

1.5 Pro+ AI Assistant (Optional)

If you enable the AI Assistant, we may process:

• Call audio for recognition
• Extracted commands
• AI response logs

Audio is processed only to provide the feature, and not for marketing.

2. How We Use Your Data

We process data for:

• ✔ Service operation: To control gates, doors, lighting and automation.
• ✔ Safety: To ensure photocells, safety edges and inputs behave correctly.
• ✔ Diagnostics: To help installers and support staff troubleshoot issues.
• ✔ Communication: To issue Access Links, Call-to-Open numbers and system messages.
• ✔ Account management: To maintain user roles, permissions and device settings.
• ✔ Security: To prevent misuse, unauthorised access or fraudulent actions.
• ✔ Improvement: To enhance reliability and add new features via OTA updates.

We never sell your data to advertisers.

3. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

4. Data Sharing

We may share data with:

• 4.1 Telecom Providers (Pro Feature): To generate UK local numbers and handle call routing.
• 4.2 AI Providers (Pro+ Feature): To process voice commands securely.
• 4.3 Cloud Hosting Providers: To operate the GatEvo cloud service.
• 4.4 Installers (If You Approve Access): Installers see diagnostic information only when you grant permission.

We never sell, rent or trade your information.

5. International Data Transfers

Your data may be stored in:

• UK-based data centres
• EU-based data centres

Both locations fully comply with GDPR. We do not store data in countries without adequate GDPR protection.

6. Data Retention

We keep:

• Event logs for a reasonable operational period
• AI voice logs (Pro+ only) for the minimum time needed
• Diagnostic data for troubleshooting
• Account data until your account is deleted

You may request deletion at any time.

7. Your Rights (Under UK GDPR)

You have the right to:

• ✔ Access: Request a copy of your data.
• ✔ Correction: Fix inaccurate or incomplete data.
• ✔ Erasure: Request deletion (“right to be forgotten”).
• ✔ Restrict processing: Pause processing under certain conditions.
• ✔ Object: Object to processing based on legitimate interests.
• ✔ Data portability: Receive your data in a portable format.
• ✔ Withdraw consent: At any time for optional features.

To exercise any rights: support@gatevo.co.uk

8. Security

We use:

• End-to-end encrypted WebSockets
• Secure token onboarding
• Anti-replay protection
• Cloud firewalls
• Physical device security
• Zero-trust permission model

Your access system is protected with multiple security layers.

9. Children’s Privacy

GatEvo is not intended for children under 16. We do not knowingly collect information from children.

10. Cookies

The GatEvo website and portal may use cookies for:

• Login sessions
• Security
• Analytics
• User preferences

You can control cookies via your browser settings.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will always be published on the GatEvo website.

12. Contact Us

For privacy or data-related questions:

Email: support@gatevo.co.uk

Tel: 0114 494 0405

13. Data Controller

GatEvo

United Kingdom