Contact and Support
How Can We Help You?
GatEvo provides dedicated support channels for both end-users and professional installers. Whether you need technical assistance, installation help, or have general enquiries, we're here to help.
Need Support?
Email Support
Technical assistance and general questions
Installer Support
Dedicated channel for certified installers
General Enquiries
Sales & Trade Enquiries
Pricing, partnerships, and bulk orders
Phone Support
Speak directly with our team during business hours
Resources for Professionals
Dedicated tools and resources to help installers work more efficiently and resolve issues faster.
Common Reasons Installers Contact Us
- Wiring and configuration assistance
- Device commissioning and setup
- Firmware update guidance
- Integration with existing systems
Self-Help Resources
Remote Diagnostics
Monitor device status, I/O inputs, network signals, and access detailed logs remotely. Most issues can be resolved without a site visit.
Support & Issue Resolution
Comprehensive warranty coverage and streamlined issue reporting process for quick resolution.
Warranty Support
Contact instructions: Email warranty claims to support@gatevo.co.uk with proof of purchase and installation date.
Installer Portal Access
Registered installers can manage projects, track devices, submit support tickets, and access exclusive resources.
Report an Issue
- Device serial number
- Installation date and location
- Detailed description of the issue
- Photos or videos if applicable
Get in Touch Today
Choose the most convenient way to reach our dedicated support teams.