Contact & Support

Contact and Support

Get in touch with our team for assistance, technical support, or any questions about our services. We're here to help.

Conversation – Reach Out Anytime

We're here to listen! Whether you have questions, feedback, or just want to say hello, feel free to reach out.

Direct Contacts

How Can We Help You?

GatEvo provides dedicated support channels for both end-users and professional installers. Whether you need technical assistance, installation help, or have general enquiries, we're here to help.

Need Support?

General Enquiries

Email Support

Technical assistance and general questions

Sales & Trade Enquiries

Pricing, partnerships, and bulk orders

Installer Support

Dedicated channel for certified installers

Phone Support

Speak directly with our team during business hours

Installer Assistance & Resources

Resources for Professionals

Dedicated tools and resources to help installers work more efficiently and resolve issues faster.

Wiring & configuration

Step-by-step schematics for every input and relay.

View diagrams

Installation videos

Watch a full gate install end to end, start to finish.

Watch now

Device commissioning

Pair, name and hand over a controller in minutes.

Open guide

Tutorials

Short walkthroughs for the app, widget and Pro Plan.

Browse

Firmware notes

What changed, what to update, and when to update it.

Read notes

Integration help

Third-party intercoms, barriers and access systems.

Get help

Remote Diagnostics

Monitor device status, I/O inputs, network signals, and access detailed logs remotely. Most issues can be resolved without a site visit.

SYSTEMS ONLINE

Controller uptime 99.98%

Mean response 112 ms

Open tickets 0

LAUNCH REMOTE DIAGNOSTICS

Common reasons installers contact us

Wiring and configuration assistance Device commissioning and setup Firmware update guidance Integration with existing systems

Warranty & Issue Reporting

Support & Issue Resolution

Comprehensive warranty coverage and streamlined issue reporting process for quick resolution.

Warranty Support

Manufacturing defects and component failures

Damage from improper installation or misuse

Wear and tear from normal use

Contact instructions: Email warranty claims to support@gatevo.co.uk with proof of purchase and installation date.

Installer Portal Access

Registered installers can manage projects, track devices, submit support tickets, and access exclusive resources.

Access Portal

Report an Issue

Device serial number

Installation date and location

Detailed description of the issue

Photos or videos if applicable

GatEvo FAQ

Most Asked Support Questions

Everything you need to know about installing and running GatEvo. Can't find your answer here?

Contact Support

01 Is the GatEvo controller easy to install?

Yes, GatEvo is designed for simple, plug-and-play installation. Our clear wiring diagrams and step-by-step setup guide walk you through the entire process from start to finish.

02 What kind of support is available?

We provide comprehensive support through multiple channels: email, phone, and our dedicated installer resources. Professional installers also get access to remote diagnostics for troubleshooting.

03 Do I need a subscription?

GatEvo offers tiered plans. Our basic features are always available, while the Pro Plan unlocks advanced capabilities like VoIP calling, unlimited users, and detailed activity logs.

04 Is my data secure?

Security is our top priority. GatEvo uses end-to-end encryption for all communications and industry-standard security protocols to keep your property and data safe.

LIVE APP WIDGET

Your Gate. One Tap Away.

The GatEvo Home Screen Widget puts full gate control in the palm of your hand — no unlocking, no navigation, no waiting.

At-a-Glance Status

See gate and garage status instantly without opening the app.

One-Tap Control

Open, close, or trigger scenes directly from your home screen.

Secure & Encrypted

Every widget action is authenticated and encrypted end-to-end.

Now Live on iOS & Android Geo-Opening Technology Call-To-Open Pro Plan UK Designed & Manufactured BLE 5.0 + Wi-Fi + 4G Installer Partner Network Now Live on iOS & Android Geo-Opening Technology Call-To-Open Pro Plan UK Designed & Manufactured BLE 5.0 + Wi-Fi + 4G Installer Partner Network